We’re here to help!

InLine’s helpdesk is available to you anytime – however our free telephone technical support is limited to 10 minutes. After hours support is fee-based only.

Please e-mail or call (205) 278-8119

For emergency after hours assistance please call (205) 278-8119. This number will reach one of our technicians 24 hours a day 7 days a week.

Our support center is structured on a three tier plan which provides for the best utilization of resources and rapid response to customer’s issues.

Tier one support members provide a basic level of support on issues such as email and general connectivity issues. In addition, they qualify calls which require escalation and direct them to the appropriate personnel at the next tier.

Tier two technicians are trained in specific areas to give the best support possible in the shortest amount of time. If the issue requires further escalation, it is referred to a tier three technician.

Tier three technicians also monitor and oversee ongoing technical support issues in the lower two tiers to insure rapid resolution and detect any broader problem or issue within our network.

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